Interested in joining Candid Color Systems winning team?

Candid Color Photography is currently seeking highly motivated, responsible, and talented individuals to join our team as School, Sports, Graduation, Race & Special Events Photographers. Our photographers offer parents and students great photographs that will be treasured for a lifetime. If you are seeking an opportunity that offers you the photographic training and expertise you need to succeed, Candid Color is the place for you!

Primary Responsibilities

• Capture high quality photographs of students, graduates, and staff members
• Organize materials to ensure necessary equipment and supplies are available
• Work closely with staff to establish set-up area, flow, and effectively resolve any issues
• Maintain equipment in a safe manner according to company guidelines
• Accurately complete and return all required materials within assigned timelines
• Follow all company polices and represent Candid Color in a professional manner
• Use safe work habits, including proper lifting and safe driving
• Maintain confidentiality of client information

Job Requirements

• SMILING, high-energy, outgoing candidate who loves people and events
• High school diploma or equivalent
• Customer service experience strongly preferred
• Excellent communication and interpersonal skills
• Ability to work with minimal supervision with a team
• Willing to work a varied seasonal schedule
• Accessibility to reliable insured transportation
  • Vehicle insurance must be current and in compliance with state law
  • Must have valid driver’s license
• Ability to learn to operate camera equipment
• Ability to lift up to 50 pounds for short periods

We are seeking a dedicated and enthusiastic Customer and Technical Support Representative to join our team. In this role, you will be the first point of contact assisting both photographers and retail customers, ensuring a seamless experience with our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to our photo printing and processing services and software.
• Provide guidance and support to customers on how to use our software and services effectively.
• Document and track customer interactions and technical issues in our support system.
• Collaborate with the technical and marketing teams to escalate and resolve complex issues.
• Assist in the creation and maintenance of support documentation and FAQs to improve customer self-service options.
• Stay up to date with product updates and new features to provide accurate information to customers.

Qualifications:

• Effective communication skills, both written and verbal.
• Excellent problem-solving abilities and a customer-centric attitude.
• Previous experience in customer service or technical support roles preferred.
• Photography experience preferred.
• Ability to work independently and as part of a team.
• Proficiency in using support ticketing systems and CRM software a plus.
• High school diploma or equivalent; additional technical or educational certifications are a plus.
• Proficiency in Microsoft Basic Suite (Excel, Word, Outlook)

Skills for Advancement Opportunities:

• Technical Proficiency:Advanced technical knowledge and/or aptitude for learning new/proprietary software.
• Analytical Thinking:Strong analytical skills to identify trends, solve complex problems, and make data-driven decisions.
• Initiative:Proactive approach to identifying areas for improvement and implementing solutions through sales and market research analysis.
• Training and Development:Experience in creating and/or delivering training programs for team members and/or customers.
• Spanish Fluency:Fluency in Spanish to support a diverse customer base.
• Travel Readiness:Willingness to travel for tradeshows, customer support, development, and training purposes.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Oklahoma City, OK 73108 (Preferred)

Ability to Relocate:

• Oklahoma City, OK 73108: Relocate before starting work (Preferred)

Work Location: In person